CUSTOMER SUCCESS TEAM MEMBER

LIFEAID Beverage Company Australia & New Zealand, makers of FITAID, is a thriving and fitness-focused brand built and grown in local communities around the globe. The Customer Success Team Member helps generate leads, cultivate relationships, nurture new and exciting customers to provide a memorable customer experience. The position requires a self-motivated, outgoing, organised, energetic, and creative person. 

We are a rapidly growing, functional beverage company located in Bibra Lake, WA seeking a vibrant, intelligent, and engaging individual for a part-time customer success team member.  

The successful LIFEAID Team Member will be responsible for a range of duties, some of which include

• Manage high volume inbound Customer enquiries through a variety of channels such as email, phone, Facebook & Instagram;
• Nurturing customer relationships via email, phone and live chat;
• Assist in the process of various Marketing campaigns and initiatives including Customer follow up, follow up calls, emails, mailings etc;
• Wholesale Partner Account verification; 
• Manage a high volume of outbound calls;
• Turning potential Customers into raving fans;
• Educating Customers on our products and key points of difference and;
• Various other Customer success duties.

A little about the Successful Team Member;

• LIFEAID Fan and love our products
• Must have a positive attitude and a friendly personality
• Must be a team player and enjoy an open office environment
• Must be organised and excellent at multi-tasking
• Strong communication skills
• Solutions-oriented not problem-focused
• Must be a quick learner, reliable, and trustworthy
• Must be fun to be around and work well with others
• Previous customer-facing experience is a plus but not required
• Computer proficient
• Demonstrate a can-do attitude

LIFEAID PERKS:

• FREE FITAID apparel
• Endless LIFEAID Beverages
• Work with an encouraging and supportive team
• Access to a full functioning in-house gym
• Bonus program
• Dynamic and energetic team culture
• Free onsite parking
• Internationally recognised business in a peak growth phase

Job Type: 

• Part-time position in Bibra Lake office.